Official Channels
Contacts & Escalation
Always raise tickets via MyGate first. Email EC only after helpdesk escalation fails.
🏢 Property Management Helpdesk
- ●📞 +91 63665 61152
- ●📞 +91 804140 4804
- ●✉️ sots.helpdesk@prestigeconstructions.co.in
- ●⚠️ Always raise tickets via MyGate app first
📧 Association Emails
- ●EC: ec@psots.in
Governance, escalations, event approvals - ●Finance: finance@psots.in
CAM dues, maintenance, payments
1
Property Management (PPMS) Helpdesk
All tickets via MyGate app. First point of contact for all issues.
2
PPMS Point of Contact — Manjunath G
If helpdesk does not resolve within reasonable time.
3
Finance / Estate Manager
Finance → finance@psots.in · All others → Estate Manager (hiring in progress)
4
Executive Committee
Final escalation → ec@psots.in · Use only after all lower levels exhausted.
Amenities
🏊 Swimming Pool
Closed every Monday. Open all other days: 6:00 AM – 1:00 PM and 3:00 PM – 8:00 PM. Timings subject to change — check MyGate for updates.
Rules
- ●Proper swimwear and head caps mandatory. No undergarments, boxers, pants, denims, or T-shirts.
- ●Shower before entering the pool — always.
- ●Children under 15 must be accompanied by an adult (18+) at all times.
- ●Children under 4 years are not allowed in the main pool.
- ●No food, refreshments, or colored drinks. Only water in plastic/steel bottles allowed.
- ●No pets in or around the pool area.
- ●No diving, rough play, acrobatics, or boisterous behaviour.
- ●No cycling or skateboards in the pool periphery area.
- ●Persons under influence of alcohol or intoxicants are prohibited.
- ●Residents with open wounds, infections, or contagious diseases cannot use the pool.
- ●Training limited to maximum 30% of pool area at any given time.
- ●Do not use clubhouse amenities or elevators before drying off and changing.
Residents use the pool at their own risk. PSOTSAOA and EC are not responsible for accidents or injuries.
Amenities
🏋️ Gym & Indoor Sports
All indoor amenities require MyGate booking. Residents-only — no guests.
Gym
Book via MyGate
Gym shoes mandatory. No personal equipment. Under-18 needs adult.
Badminton
Book via MyGate
Non-marking soles mandatory. No trainers/coaches — ever.
Table Tennis
Book via MyGate
No food/colored drinks. Restore equipment after use.
Yoga Room
Book via MyGate
Yoga only. Switch off lights/fans on exit.
Movement Studio
Book via MyGate
Dance and aerobic exercises only.
Sauna
Book via MyGate
Consult doctor before use. Shower before entering.
Gym Key Rules
- ●Gym-specific shoes mandatory — no outdoor shoes.
- ●Carry a towel — wipe equipment after use.
- ●Do not drop weights. Stack back to original position after use.
- ●No personal equipment brought to gym.
- ●Trainers allowed — max 1 trainer to 2 residents at a time.
- ●Trainers pay 10% of monthly earnings as maintenance charges.
No trainers/coaches for Badminton, Squash, Cricket, or Tennis — at any time. Trainers for Football/Basketball only Monday–Thursday. Friday–Sunday reserved for all residents.
Amenities
🏆 Outdoor Sports
Football, Basketball, Cricket, Tennis
- ●All courts require prior booking via MyGate app.
- ●Deposit your Clubhouse ID card at Property Management Office before collecting keys.
- ●Only water and sports drinks allowed. No food or colored drinks.
- ●Littering: ₹2,000 cleaning charge per instance.
- ●You are responsible for switching lights off, locking gates, and returning keys after your slot.
- ●Any damage due to negligence billed on actuals to the booking resident.
Amenities
🎬 Movie Theatre
| Slot | Time | Charges |
|---|---|---|
| Morning | 9:00 AM – 12:30 PM | ₹500 |
| Afternoon | 1:00 PM – 4:30 PM | ₹500 |
| Evening | 6:00 PM – 9:30 PM | ₹500 |
Rules & Booking
- ●Book via MyGate app up to 30 days in advance. Max 3 days/month, 2 slots/day per flat.
- ●No food, snacks, popcorn, or drinks inside the theatre.
- ●No smoking, alcohol, or intoxicants.
- ●Collect all trash at end of session — ₹1,000 cleaning charge if littered.
- ●Cancellation up to 7 days before — amount credited to advance payment ledger (not cash refunded).
- ●Content must comply with Indian law. No obscene or illegal material.
Amenities
🎊 Banquet Halls & Terrace
| Venue | Capacity | Slot Times | Charges (Jan 2026 onwards) |
|---|---|---|---|
| Banquet Hall — Small | 50 people | 9AM–3PM or 4PM–10PM | ₹4,000/slot |
| Banquet Hall — Large | 100 people | 9AM–3PM or 4PM–10PM | ₹5,500/slot |
| Open Terrace | 50 people | 9AM–3PM or 4PM–10PM | ₹2,500/slot |
Booking Rules
- ●Book via MyGate up to 60 days advance. Max 3 days/month, 2 slots/day per flat.
- ●Events end by 10:00 PM. Silent hours 2 PM–4 PM.
- ●No cooking inside halls.
- ●No decorations that damage walls or paint.
- ●No pets inside banquet halls.
- ●No smoking, alcohol, or intoxicants.
Cancellation Policy
- ●60–31 days before: 100% refund
- ●30–16 days before: 50% refund
- ●15–0 days before: No refund
- ●Amounts credited to advance ledger — not cash refunded.
Garbage not segregated or littered after event: ₹5,000 cleaning charge. Must be cleared within 1 hour of event end.
Community Events
🎭 Amphitheatre & Community Events
| Permitted Hours | Without Electricity | With Electricity |
|---|---|---|
| 8 AM – 10 PM (Silent: 2–4 PM) | No charges | ₹200/hour + GST |
Booking & Rules
- ●Book 30 days in advance (with stalls) or 15 days (without stalls) — email helpdesk + ec@psots.in with Annexure EP-001.
- ●Events end by 10:00 PM. New Year events till 12:30 AM with EC approval. Silent hours 2–4 PM.
- ●Area must be cleaned by 6 PM (morning events) or 9 AM next day (evening events) — ₹5,000 cleaning charge if not.
- ●Only PSOTSAOA empanelled vendors for food stalls.
- ●Police permission required for loud instruments in common areas.
- ●Crackers/fireworks only on concrete podium roads with EC approval.
- ●No political events inside PSOTS — ever.
- ●Smoking and alcohol strictly prohibited in Amphitheatre and all common areas.
EC organises only: Republic Day (Jan 26), Independence Day (Aug 15), Karnataka Rajyotsava (Nov 1), vaccination camps, and vendor/flea market events. All other community events are resident-organised.
Rules
🚗 Vehicles & Parking
Traffic Rules
- ●Speed limit: 15 km/h — podium and basements both
- ●Drive clockwise only on concrete roads
- ●Keep left. No overtaking. No high beams at night.
- ●PSOTS is a honk-free community
- ●Pedestrians always have right of way
- ●No vehicles on pathways, non-concrete paths, or lawns
- ●No driving lessons — strictly prohibited
Parking Rules
- ●Park only in your allotted basement parking spot
- ●No parking in visitor slots (podium level)
- ●Emergency/Disabled parking — strictly for intended use
- ●Guest parking free up to 2 days. Apply for visitor pass 3 days in advance for longer stays.
- ●Guest parking charges: 4W ₹250/day · 2W ₹100/day (beyond 2 days)
- ●No outside vehicles in basements
Parking Rental (Vacant Slots)
- ●Individual slot: ₹1,500/month incl. GST · Linked slot: ₹2,500/month
- ●Minimum 6 months commitment. Apply by emailing: sots.helpdesk@prestigeconstructions.co.in
- ●Sub-letting of rented slots is strictly prohibited. Auto-renewed for max 3 years total.
Security can lock vehicles in violation. Vehicles parked unauthorised beyond 5 days reported to local police.
Rules
♻️ Garbage Segregation & Waste
🟢 Wet/Organic Waste
- Vegetable/fruit peels
- Cooked food/leftovers
- Egg shells, bones
- Tea bags, coffee grinds
- Fallen leaves, puja flowers
- Food-soiled tissue
🔵 Dry Waste
- Plastic/paper covers, bottles
- Newspapers, cardboard
- Metal cans, foil containers
- Unbroken glass bottles
- Thermocol, rubber, mops
- Hair, coconut shells
🔴 Sanitary/Reject Waste
- Diapers, sanitary pads
- Medicines, bandages
- Nails, blades, broken glass (wrap in paper)
- Used syringes
- Swept dust, used tissues
Collection Timings
- ●Keep waste outside apartment only between 9:00 AM – 12:00 PM daily.
- ●Take bins back inside by 12:30 PM after collection.
- ●Early morning? Use CPCB-certified compostable bags — not before 6:00 AM.
- ●Wet waste not collected if not segregated or in plastic bags.
- ●Never put paint, thinner, cement into drains or toilets.
- ●Never put diapers or sanitary napkins in drains or toilets.
- ●E-waste (batteries, bulbs, CDs) — hand over separately to housekeeping.
Garbage kept outside apartment beyond allowed timings: ₹500 fine per instance.
Rules
🏠 Move-in & Move-out
Charges
- ●New owner (purchase): ₹2,000 + GST one-time membership. No move-in/out charge.
- ●Tenant move-in: ₹1,500 + GST
- ●Tenant move-out: ₹1,500 + GST
- ●Blood relation transfers: No membership charge
Key Rules
- ●Apply via MyGate at least 15 days before move date
- ●Move-in/out: 9 AM – 6 PM only — not on public holidays
- ●Service lifts only for luggage, furniture, boxes
- ●NOC approval takes maximum 7 days
- ●Get admin NOC + finance NOC before move-out
- ●Return RFID sticker and Clubhouse ID card on move-out day
If previous occupant had unpaid dues and moved out without NOC, all dues transfer to the new occupant/owner.
Rules
🔨 Interior Works
Permit & Timings
- ●Work permit required before any interior work — apply at Property Management Office.
- ●Debris removal charge: ₹3,000 (mandatory, one-time, non-refundable).
- ●Permitted hours: 9 AM – 2 PM and 4 PM – 6 PM only.
- ●No work on Sundays or Public Holidays.
- ●Service lifts only for interior materials.
- ●No core cutting in structural elements (columns, beams, slabs).
- ●No dish antenna / DTH installation on apartments.
- ●Workers must have security passes. No overnight stay for workers.
Rules
🐾 Pets
Pets can move freely throughout PSOTS. This policy follows Animal Welfare Board of India guidelines and Government of Karnataka notification.
Where Pets Are NOT Allowed
- ●Inside the Club House
- ●Swimming pool and pool periphery
- ●Inside Supermarket and Café
- ●Skating rink, indoor/outdoor sports areas
- ●Children's play areas
- ●Inside Banquet Halls
Registration Required
- ●Register pet with Property Management Office — email helpdesk with Annexure PP1.
- ●Provide: breed, age, vaccination date, next vaccination date.
- ●Keep vaccination records updated.
Conduct Rules
- ●Always keep pets on leash in common areas.
- ●Clean up pet waste immediately — dispose in bio-waste bins only (not dry waste bins).
- ●If pet urinates on pathways — water down the area.
- ●Passenger lifts: if another resident is uncomfortable, step out and give preference.
- ●Only adults should handle pets in common areas.
- ●Do not leave pets alone outside apartments or chain them in common areas.
- ●Commercial breeding of pets inside PSOTS is prohibited.
- ●Barking is natural — cannot be used to restrict pets. Make efforts to control during night hours.
Failure to clean pet waste in common areas: ₹1,000 fine per instance.
Rules
🔼 Elevator Usage
Rules
- ●Do not press buttons repeatedly or hold elevator doors open with foot.
- ●Follow overload limits — last person must step out on overload alarm.
- ●Children under 6 must not travel alone in elevators.
- ●Service lifts only for goods, luggage, furniture during move-in/out.
- ●No scratching, writing, or vandalising elevator walls — ₹1,000 fine per incident.
- ●No littering. No smoking or drinking.
- ●Always give way to people alighting first.
- ●In case of fire — do not use elevators.
Stuck in elevator? Hit the alarm button and inform security. Do not panic — there is enough air. Do not exit without checking lift is level with the floor. Emergency contact numbers are displayed inside every elevator.
Rules
👥 Visitor Management
Guests
- ●Guests approved via MyGate app by resident before entry.
- ●Guests may use parks and kids' play area but not sports amenities or swimming pool.
- ●Guests park only in designated visitor parking areas.
- ●Any damage by guests is the resident's responsibility.
Service Staff & Delivery
- ●All daily service staff must have Property Management Office ID cards.
- ●Register daily service staff in MyGate app.
- ●Couriers and delivery need resident approval via MyGate before entry.
- ●Encourage all service staff to use service lifts.
Rules
⚡ Electric Vehicle Charging
Key Rules
- ●Installation only by a licensed Class-1 Electrical Contractor.
- ●Only AC slow charging (230V/15A single phase, max 2.5KW) permitted.
- ●BESCOM energy meter must be in homeowner's name.
- ●Installation only in your own registered parking slot — not rented slots.
- ●Three-phase power connections not permitted.
- ●Must include: Modular Fire Extinguisher + RCBO protection.
- ●Sign undertaking on ₹100 stamp paper. Submit BESCOM bill + contractor license.
Non-compliance penalty: ₹5,000 per month. Residents are fully liable for any damage from their EVCS installation. Existing installations must be compliant within 31 days of notification.
Reference
⚠️ Complete Penalties & Charges
All 29 official penalty entries from PSOTS Rules of Residency v2.0. Paid via MyGate — no cash accepted.
Fines are per instance unless stated. Non-payment may result in suspension of facility access. Association reserves the right to revise penalties.
| # | Area | Violation | Penalty |
|---|---|---|---|
| Common Areas | |||
| 1 | Common Area | Failure to keep common areas clean, noise, improper trash disposal | ₹1,000/instance |
| 2 | Common Area | Common area encroachment not cleared Removal costs billed on actuals; may be reported to authorities | ₹5,000 + removal |
| Vehicles & Parking | |||
| 3 | Vehicles | Loss of Parking Sticker / RFID | ₹500 |
| 4 | Vehicles | Speed limit violation (over 15 km/h) | ₹500 |
| 5 | Vehicles | Wrong direction driving (one-way violation) | ₹1,500 (2W) ₹3,000 (4W) |
| 6 | Vehicles | Driving in No-Vehicle Zone | ₹500 |
| 7 | Vehicles | Driving lesson inside society Repeat: Reported to authorities | ₹2,000 (first) |
| 8 | Vehicles | Parking in Emergency Vehicle / Disabled Only places | ₹1,000 |
| 9 | Vehicles | Guest parking beyond 2 days Up to 2 days: free | 4W: ₹250/day 2W: ₹100/day |
| 10 | Vehicles | Unauthorized parking Beyond 5 days: reported to authorities | 4W: ₹1,000/day 2W: ₹500/day |
| Garbage & Waste | |||
| 11 | Waste | Non-compliance with waste policy (improper disposal, debris in common areas) | ₹500 |
| 12 | Waste | Garbage kept outside apartment beyond allowed timings | ₹500 |
| Events & Sports | |||
| 13 | Amphitheatre | Litter/trash not cleaned after event Cleaned by 6PM (morning) or 9AM next day (evening events) | ₹5,000 |
| 14 | Outdoor Sports | Littering in outdoor sports facilities (football, basketball, cricket, tennis) | ₹2,000 |
| 15 | Movie Theatre | Garbage left/littered in or around theatre | ₹1,000 |
| 16 | Banquet Hall | Garbage not segregated or littered in/around hall/clubhouse | ₹5,000 |
| Interior Works | |||
| 17 | Interior Works | Debris removal charge (mandatory for all interior work) | ₹3,000 one-time |
| 18 | Interior Works | Failure to remove construction waste/debris | ₹3,000 fine |
| 19 | Interior Works | Construction/structure in common area | ₹5,000 + removal |
| Elevator, Pets & Other | |||
| 20 | Elevator | Vandalism/damage to elevator walls or equipment | ₹1,000/incident |
| 21 | Pets | Failure to clean pet waste in common areas | ₹1,000 |
| 22 | Vendor | Area not cleaned within 2 hours after event/stall | ₹10,000 |
| Move-in / Move-out / Membership | |||
| 23 | Move-in/out | Tenant move-in charge | ₹1,500 + GST |
| 24 | Move-in/out | Tenant move-out charge | ₹1,500 + GST |
| 25 | Membership | Owner association membership (on purchase) Not applicable for blood relation transfers | ₹2,000 + GST |
| Coaches, Trainers & Vendors | |||
| 26 | Coaches | Maintenance charges — Gym, Studio, Outdoor, Pool trainers Paid in advance each month | 10% of monthly earnings |
| 27 | Vendor | Non-refundable empanelment application charge | ₹2,000 + GST |
| 28 | Vendor | Security deposit for stalls/events | ₹5,000 cheque (refundable) |
| 29 | Vendor | Minimum stall/banner/kiosk charges Signage ₹5,000/30 days · Food stall ₹6,000/8hrs · Kiosk 3×3: ₹3,500/12hrs | As per policy |
Reference
📅 Booking Policy
All bookings via MyGate app. From official Appendix I of ROR v2.0.
| Amenity | Advance Booking | Max Days/Month | Max Slots/Day | Cool Down |
|---|---|---|---|---|
| Banquet Halls & Terrace | 60 days | 2 days | 2 slots | — |
| Movie Theatre | 30 days | 5 days | 1 slot | 60 mins |
| Badminton / Squash | 2 days (from 10 PM) | 30 days | 1 slot | 60 mins |
| Basketball / Football | 2 days (from 10 PM) | 30 days | 1 slot | 60 mins |
| Cricket / Tennis | 2 days (from 10 PM) | 30 days | 1 slot | 60 mins |
| Gym | 2 days (from 10 PM) | 30 days | 1 slot | 60 mins |
| Yoga / Movement Studio | 2 days (from 10 PM) | 30 days | 1 slot | 60 mins |
| Table Tennis / Snooker | 2 days (from 10 PM) | 30 days | 1 slot | 60 mins |
| Recreation Room | 2 days (from 10 PM) | 5 bookings max | 1 hr/booking | 60 mins |
All bookings through MyGate app only. Present your MyGate ID or Clubhouse Card when entering any amenity.
📖 Source: This guide summarises the PSOTS Rules of Residency v2.0 (October 2025), Penalties Schedule, and Appendix I Booking Policy, published by PSOTSAOA Executive Committee. For the complete legal document, contact ec@psots.in or request a soft copy via the MyGate Helpdesk.
⚠️ Published by PSOTS Society (psots.in), an independent resident initiative. Not affiliated with PSOTSAOA or its Executive Committee. Rules may be updated by the Association — always verify with MyGate for the most current version.
⚠️ Published by PSOTS Society (psots.in), an independent resident initiative. Not affiliated with PSOTSAOA or its Executive Committee. Rules may be updated by the Association — always verify with MyGate for the most current version.